You are here: Home › Customer Center › Comments and complaints Comments and complaints If you notice a defect or fault with your shipment from Bravo Musik, we must be notified immediately after you have received the goods. If required, you must be able to prove the type and extent of damage. In case of cosmetic damage a digital photo may be asked for. Your statuory rights are not affected when shopping at bravomusik.eu. On working days we will handel your enquiry within 24 hours. In 99,5% of all cases the products arrive in good condition. If you notice that the item is damaged at arrival you must send a complaint directly to the handling company. We are very happy to hear from you with both compliments and complaints. Send us an email if you have any comments regarding our range or suggestions to how we could improve our webshop. We are always pleased to hear about positive experiences regarding your purchase - and don't forget to tell your friends and family too.