You are here: Home › Customer Center › Repair Repair All our products are covered by a 2 year warranty, starting from the day you received the product. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering. Please note that the final guarantee in many cases can only be determined at the workshop after examination of the product. Due to the fault of improper use, the customer is charged a service fee of 20,- Euro and return shipping costs of 10,- Euro   By submitting the repair of an item, the consent is returned to us. When we receive the product , you will receive an email. The processing time for repairs can be up to 14 days, but we do intend to accomplish it faster. Always save your order confirmation where your order number is listed , it will make our job easier .